KLM Airlines – Location-Based Services

We developed the airport way-finding feature, which helps the passenger find their way through the Airport and to the gate as fast as possible. In the feature, we show the map of the Airport, your own location, floor level, and your gate. At this moment 28 Airports are available of which Amsterdam Airport, London Heathrow, and JFK are the most used. Once you can determine the location of the passenger in the Airport – with consent of course – you can build a host of interesting features.

Walking & Waiting times at Amsterdam Airport was the following feature that we build. The API’s of Schiphol Airport, can provide real-time waiting times at security and can calculate walking times to gates. Combined with the real-time location of a passenger and their gate information we can provide individual walking and waiting times for every iOS app user that shares their location.

Together with the Lounge team, we developed a digital queueing system to ensure maximum relaxation time in Lounge 52 and 25 at Schiphol Airport. The lounge agents can locate passengers with a service request in the lounge on their devices. So the passenger doesn’t have to wait in line for the agent and sit at their desk, but the lounge agent will come to them.

Role: Product Management
Data: 2015 – 2019
Employer: KLM Royal Dutch Airlines